📍Areas served by Firstpack📍
-Germany
-Spain
-Italy
-Belgium
-Switzerland
-Luxembourg
⚠️ Within 7 to 10 days, for a charge of €41.58 excl. VAT
Our delivery commitments
Free delivery on orders of €290 or more excl. VAT 100% 24/48h delivery in the Paris region 100% 3 to 5-day delivery elsewhere in France 100%
Click & Collect
👉Simple, easy and fast: order on our website and collect your order on site!
Collect your parcel in Morangis within 48 hours👇
4 rue Nicéphore Niépce, Morangis
Please note We would like to remind our valued customers that only the Morangis site offers this Click & Collect serviceCash & Carry
🤔But what is it?
Cash & carry lets customers benefit from wholesale prices by paying in full when they collect their order. It is therefore an attractive option for customers, as it helps to reduce costs.
Cash & Carry is available at the following sites:
Lomme
🏠110 Rue des Martyrs de la Résistance 59160 Lomme
☎️ +33 3 20 93 03 27
📧 lomme@groupefirst.com
Open Monday to Friday
Opening hours: 8:00 to 11:30 and 14:00 to 16:30
Strasbourg
🏠2 rue de Brest, 67000 Strasbourg
☎️ +33 3 20 93 03 27
📧 strasbourg@groupefirst.com
Open Monday to Friday
Opening hours: 8:30 to 12:00 and 13:30 to 17:00
Rennes
🏠15 Rue Jean le Ho 35000 Rennes
☎️ +33 2 99 14 97 94
📧 rennes@groupefirst.com
Open Monday to Friday
Opening hours: 9:00 to 12:00 and 14:00 to 16:30
Delivery FAQ
What are the delivery times and costs?The delivery time for each order is stated in the order acknowledgement issued by FIRSTPACK.
Deliveries are made from Monday to Friday. Delivery times are expressed in working days, barring force majeure.
Delivery charges are as follows:
| Price incl. VAT (€) | 24/48h delivery charges |
| Price < €100 | €8.25 |
| €100 < Price < €290 | €12.42 |
| Price > €290 | Free delivery |
Either by using your shipping confirmation email:
A link in this email lets you follow your parcel's progress in real time and access the tracking system.
Or by logging in to your Firstpack account:
Track your parcel in real time by logging in to your Firstpack account.
What should I do if my order is incomplete or damaged?
Firstpack pays the utmost attention to the quality of its products. If, despite all the quality checks carried out, you notice any defects, please have the problem officially recorded so that you can receive a new item or a refund. Please follow the returns procedure and tell us the reason for the return. If a defect is confirmed, you will be able to reorder your item (subject to stock availability) and receive a refund for the defective item. Return costs will be covered by us.
For your part, you can:
- refuse the parcel
-Ask for the parcel to be held at a post office so that it can be opened in the presence of an authorised agent
Can I cancel an order and get a refund?Any return of products requires the prior and express agreement of FIRSTPACK and is only possible if the products were delivered less than thirty (30) days ago. FIRSTPACK may at any time ask the customer for documentation justifying the return of the product. Products must be returned by the Customer in perfect resaleable condition, unused and in their original packaging. They must be accompanied by all accessories and documents, with sealed pouches unopened and consumables still in their packaging and unused. Otherwise, the Customer's return is non-compliant. In this case, FIRSTPACK will hold the returned products at the Customer's disposal for 48 hours (working days). If the Customer fails to collect them within this period, the Customer is deemed to have permanently relinquished the products to FIRSTPACK.
Can I change a delivery address / the contents of a delivery?Once your order has been confirmed, unfortunately it can no longer be changed in any way. To guarantee the shortest possible delivery times, we prepare and ship your order within hours of your cart being confirmed. However, you can change your default address for future orders in the My details section of your customer account.
Can I order from abroad or have my order delivered abroad?FIRSTPACK only delivers to the following territories:
- Mainland France, Corsica, Monaco, Switzerland, Belgium, Luxembourg, the Netherlands, Germany, the United Kingdom, Ireland.
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All other destinations are excluded. However, website users are invited to contact FIRSTPACK to determine whether delivery to a territory other than those listed above is feasible and, where appropriate, to set the transport cost based on the weight of the order.
Strictly speaking, FirstPack does not exchange items. If you would like to exchange an item (for a different size, container or other product), simply place a new order for the item you want and send back the item you no longer want. You will receive a refund once it has been returned.
How can I contact customer service?Our team can be reached from 9:00 to 17:30 by phone on +33 1 69 10 24 94 and by email at contact@firstpack.fr
United Kingdom: Orders are shipped from France without VAT. Import VAT and any customs duties are payable by the recipient on delivery.